RBA 供應商行為準則

前言

本公司依據《責任商業聯盟（RBA）》行為準則第8.0版制定此供應商行為準則，目的在於確保勞工人權、職業安全、環境責任與商業道德的落實，並建立可持續、合規且具社會責任的供應鏈。

供應商應承諾遵守本準則，並依據其營運所在地之法律法規執行。供應商亦應要求其次級供應商（如住宿、清潔、保全等外包單位）認同並落實本準則。

A.勞工

供應商應依據國際公認標準，承諾尊重並保障所有類型勞工的基本人權與尊嚴，包括臨時工、移工、學生工、合約工及直接僱員等。相關標準詳列於附錄，供制度建構與持續改善參考。

1. 1.禁止強迫勞動
   • •禁止人口販運、契約束縛、扣押證件或收取仲介費
   • •招募前提供母語僱傭契約，抵達後不得更改條款
   • •所有工作應出於自願，勞工可自由離職且不受懲罰
   • •離職文件須完整保存，並不得阻礙勞工取回個人證件
2. 2.青年勞工保護
   • •禁止使用童工（未滿15歲或未達法定就業年齡）
   • •未滿18歲者不得從事危險性工作、夜班或加班
   • •學生工須有教育合作備查紀錄，並保障其薪資與安全
3. 3.工時管理
   • •每週工時不得超過60小時（含加班），並符合當地法令
   • •加班須自願，並提供加班同意書與加班費計算明細
   • •每7日週期內至少安排1日例假，並不得連續工作超過6日
4. 4.工資與福利
   • •薪資須符合最低工資法令，並提供明細與合法扣款說明
   • •禁止以扣薪作為懲罰手段
   • •派遣工、外籍工、臨時工應享有與正職員工相同之法定福利
5. 5.人道待遇與反騷擾
   • •禁止性騷擾、辱罵、體罰、精神壓迫等非人道行為
   • •應設立申訴管道並提供性騷擾防治訓練與處理程序
6. 6.不歧視與平等機會
   • •禁止因性別、年齡、種族、宗教、性傾向、身心障礙等進行歧視
   • •禁止懷孕測試、童貞檢查等歧視性醫療檢查
7. 7.結社自由與勞資溝通
   • •尊重勞工組織工會、參與集體談判之權利
   • •應定期召開勞資會議，並保障勞方代表不受報復

B.健康與安全

供應商應認知，安全與健康的工作環境不僅能降低職業傷病風險，也有助提升服務品質與員工穩定性。持續收集員工意見並投入教育訓練，是改善職場安全的關鍵。

1. 1.職業安全
   • •提供PPE、安全訓練、風險評估與上鎖掛牌（LOTO）程序
   • •特別保護孕婦與哺乳期女性，提供哺乳室與調整工作安排
2. 2.應急準備
   • •每年進行火災、地震等緊急疏散演練
   • •設置逃生路線圖、滅火器、緊急照明等設備並定期檢查
3. 3.工傷與職業病管理
   • •建立工傷通報、補償、復工追蹤與紀錄機制
   • •提供員工健康檢查並追蹤異常結果
4. 4.工業衛生與體力負荷
   • •評估並改善重複性搬運、久站、重物提舉等高負荷作業
   • •提供站立墊、輔具、休息安排等改善措施
5. 5.機械安全與防護
   • •檢查並維護堆高機、電梯等設備防護裝置
   • •提供操作訓練與合格證照
6. 6.公共衛生與住宿
   • •宿舍應符合消防、通風、照明、衛浴、個人儲物空間等標準
   • •餐廳與飲水設備應定期檢查並符合衛生法規
7. 7.健康與安全溝通
   • •所有安全資訊與訓練應以勞工可理解語言提供
   • •張貼安全資訊並鼓勵員工主動通報危害

C.環境責任（Environment）

供應商應認知，環境保護是企業永續與品質管理不可或缺的一環。作業過程中應致力降低對社區、自然資源及環境的影響，並保障公眾健康與安全。

1. 1.環境許可與報告
   • •若提供宿舍、廚房、清潔等設施，應取得必要環境許可並定期申報
   • •應保存並更新相關登記、操作與排放紀錄
2. 2.污染預防與資源節約
   • •禁止非法棄置廢棄物或排放污染物
   • •推動節能、減廢、回收等措施，並記錄改善成效
3. 3.有害物質管理
   • •若涉及清潔、消毒、化學品使用，應提供 SDS、安全標示與儲存措施
   • •危險廢棄物應委託合格業者處理，並保留合約與清運紀錄
4. 4.固體廢棄物與廢氣排放
   • •應分類、記錄並妥善處理一般與有害廢棄物
   • •若有廢氣排放，應依法規進行監測與申報
5. 5.水資源管理
   • •宿舍與辦公室應設節水設備並記錄用水量
   • •污水排放應符合法規並定期檢測
6. 6.能源與溫室氣體管理
   • •應記錄電力、燃料等能源使用量
   • •推動節能照明、空調優化等措施，並設定減碳目標

D.商業道德（Ethics）

為履行社會責任並在市場上取得成功，供應商及其代理商必須謹守最高 的道德標準，包括：

1. 1.誠信經營與反貪腐
   • •禁止賄賂、回扣、利益交換等行為
   • •建立反貪腐政策、教育訓練與監控機制
2. 2.資訊揭露與透明
   • •招募流程、費用、薪資結構應清楚揭露並提供書面資料
   • •不得偽造勞工資料或隱瞞合約條款
3. 3.個資與隱私保護
   • •勞工個資應依《個資法》保管與使用，並設資料保護制度
   • •禁止未經同意之資料外洩或濫用
4. 4.申訴與反報復機制
   • •設立匿名申訴管道，並禁止對申訴者進行報復
   • •建立舉報處理流程與回覆紀錄
5. 5.公平交易與競爭
   • •禁止不當競爭、誤導性廣告或排擠行為
   • •所有商業行為應符合公平交易原則
6. 6.負責任採購與礦產來源
   • •若涉及衝突礦產或外包供應商，應進行盡職調查並提供 CMRT
   • •要求次級供應商簽署行為準則並接受稽核
7. 7.避免利益衝突

• •應主動揭露與客戶間可能的利益衝突情形
• •禁止私下交易、親屬任職或不當社交往來

E.管理體系

供應商應建立與本準則相關的管理體系，確保符合法規與客戶要求，落實準則內容，並有效識別與控管營運風險，持續推動改善。

1. 1.公司承諾與政策聲明
   • •由高階主管簽署人權、職安、環境與道德政策，並公開張貼
   • •政策應以員工可理解語言傳達，並納入教育訓練
2. 2.管理職責與權責分配
   • •指派專責人員負責制度推動與稽核應對
   • •高階主管應定期審查制度執行情況
3. 3.法規與客戶要求識別
   • •建立法規追蹤與客戶要求對應表
   • •定期更新並納入內部稽核項目
4. 4.風險評估與控制
   • •建立風險識別流程，涵蓋勞工、職安、環境、道德四大面向
   • •依風險等級制定控制措施與改善計畫
5. 5.績效目標與追蹤
   • •設定年度目標（如工傷率、加班率、碳排量）並定期追蹤
   • •
6. 6.教育訓練
   • •建立年度訓練計畫，涵蓋政策、風險、申訴、PPE、資安等主題
   • •保留教材、簽到表與成效評估紀錄
7. 7.溝通與參與
   • •建立內外部溝通管道，含勞資會議、供應商交流、客戶回饋
   • •鼓勵員工提出意見並保障不受報復
8. 8.審核與評估
   • •每年進行自我評估與內部稽核
   • •接受客戶稽核並配合改善建議
9. 9.矯正與預防措施（CAPA）
   • •建立 CAPA 流程，針對違規或申訴進行根因分析與改善
   • •所有改善措施應有責任人、完成期限與追蹤紀錄
10. 10.文件與紀錄管理

• •建立制度文件與紀錄保存機制，保存期限依法令與客戶要求執行
• •所有個資與敏感資料應依《個資法》進行加密、分級與存取控管

11.供應商責任延伸

• •要求次級供應商簽署本準則或同等行為準則
• •進行風險識別與盡職調查，並建立監督與稽核機制
• •提供查詢時所需之合約、稽核報告或改善紀錄

RBA Supplier Code of Conduct

Preface

This Supplier Code of Conduct is established in accordance with Version 8.0 of the Responsible Business Alliance (RBA) Code of Conduct. Its purpose is to ensure the protection of labor rights, occupational safety, environmental responsibility, and business ethics, while building a sustainable, compliant, and socially responsible supply chain.

Suppliers shall commit to complying with this Code and operate in accordance with the laws and regulations of their respective jurisdictions. Suppliers shall also require their subcontractors and secondary suppliers (e.g., dormitory, cleaning, and security service providers) to acknowledge and implement this Code.

A. Labor

Suppliers shall uphold internationally recognized standards and commit to respecting and protecting the fundamental rights and dignity of all types of workers, including temporary workers, migrant workers, student workers, contract workers, and direct employees. Refer to the appendix for applicable standards used in system development and continuous improvement.

1. 1.Prohibition of Forced Labor

• •Human trafficking, bonded labor, document retention, and recruitment fees are strictly prohibited
• •Employment contracts must be provided in the worker’s native language prior to departure, and may not be altered upon arrival
• •All work must be voluntary; workers may resign freely without penalty
• •Termination documents must be properly retained, and workers must have unrestricted access to personal identification

2.       2.Protection of Young Workers

• •Child labor is prohibited (under age 15 or below the legal minimum employment age)
• •Workers under 18 shall not engage in hazardous work, night shifts, or overtime
• •Student workers must be covered by formal educational partnerships and receive fair pay and protection

3.       3.Working Hours

• •Total working hours shall not exceed 60 hours per week, including overtime, and must comply with local laws
• •Overtime must be voluntary, with signed consent and clear wage calculation
• •Workers must receive at least one day off every seven days and may not work more than six consecutive days

4.       4.Wages and Benefits

• •Compensation must meet minimum wage laws and include itemized pay slips and lawful deductions
• •Wage deductions shall not be used as disciplinary measures
• •Temporary, migrant, and contract workers shall receive the same statutory benefits as regular employees

5.       5.Humane Treatment and Anti-Harassment

• •Physical abuse, verbal abuse, sexual harassment, corporal punishment, and psychological coercion are prohibited
• •Suppliers shall establish grievance channels and provide anti-harassment training and procedures

6.       6.Non-Discrimination and Equal Opportunity

• •Discrimination based on gender, age, race, religion, sexual orientation, disability, etc., is prohibited
• •Discriminatory medical tests, such as pregnancy or virginity checks, are strictly prohibited

7.       7.Freedom of Association and Labor Dialogue

• •Workers shall have the right to form or join labor unions and engage in collective bargaining
• •Regular labor-management meetings shall be held, and worker representatives shall be protected from retaliation

B. Health and Safety

Suppliers shall recognize that a safe and healthy work environment not only reduces occupational risks but also improves service quality and workforce stability. Continuous feedback collection and training are essential to workplace safety improvement.

1. 1.Occupational Safety

• •Provide PPE, safety training, risk assessments, and lockout/tagout (LOTO) procedures
• •Special protections shall be provided for pregnant and nursing workers, including lactation rooms and adjusted duties

2.       2.Emergency Preparedness

• •Conduct annual fire and earthquake evacuation drills
• •Maintain escape route maps, fire extinguishers, emergency lighting, and conduct regular inspections

3.       3.Injury and Illness Management

• •Establish systems for injury reporting, compensation, return-to-work tracking, and documentation
• •Provide health checks and follow-up for abnormal results

4.       4.Industrial Hygiene and Physical Demands

• •Assess and improve high-load tasks such as repetitive lifting, prolonged standing, and manual handling
• •Provide anti-fatigue mats, assistive tools, and rest arrangements

5.       5.Machine Safety and Protection

• •Inspect and maintain safety guards for forklifts, elevators, and other equipment
• •Provide operator training and valid certifications

6.       6.Public Health and Housing

• •Dormitories shall meet fire safety, ventilation, lighting, sanitation, and personal storage standards
• •Canteens and drinking water facilities shall be regularly inspected and comply with hygiene regulations

7.       7.Health and Safety Communication

• •All safety information and training shall be provided in languages workers understand
• •Post safety notices and encourage workers to report hazards proactively

C. Environmental Responsibility

Suppliers shall recognize that environmental protection is essential to sustainability and quality management. Operations shall minimize impact on communities, natural resources, and the environment, while safeguarding public health.

1. 1.Environmental Permits and Reporting

• •Obtain necessary permits for dormitories, kitchens, and cleaning operations, and submit regular reports
• •Maintain and update relevant registrations, operational records, and emission logs

2.       2.Pollution Prevention and Resource Conservation

• •Prohibit illegal waste disposal and pollutant discharge
• •Promote energy saving, waste reduction, and recycling, with documented improvements

3.       3.Hazardous Substance Management

• •For cleaning and chemical use, provide SDS, safety labeling, and proper storage
• •Hazardous waste shall be handled by licensed contractors, with contracts and disposal records retained

4.       4.Solid Waste and Air Emissions

• •Classify, record, and properly dispose of general and hazardous waste
• •Monitor and report air emissions in accordance with regulations

5.       5.Water Resource Management

• •Install water-saving devices in dormitories and offices, and track usage
• •Wastewater discharge shall comply with laws and be regularly tested

6.       6.Energy and Greenhouse Gas Management

• •Record electricity, fuel, and other energy usage
• •Promote LED lighting, HVAC optimization, and set carbon reduction targets

D. Business Ethics

To fulfill social responsibility and succeed in the marketplace, suppliers and their agents must uphold the highest ethical standards:

1. 1.Integrity and Anti-Corruption

• •Bribery, kickbacks, and improper benefits are strictly prohibited
• •Establish anti-corruption policies, training, and monitoring systems

2.       2.Transparency and Disclosure

• •Recruitment processes, fees, and wage structures must be clearly disclosed in writing
• •Falsifying worker data or concealing contract terms is prohibited

3.       3.Data Privacy and Protection

• •Personal data shall be handled in accordance with applicable privacy laws
• •Unauthorized disclosure or misuse of data is prohibited

4.       4.Grievance and Non-Retaliation Mechanism

• •Provide anonymous reporting channels and prohibit retaliation against whistleblowers
• •Establish procedures for handling complaints and providing feedback

5.       5.Fair Trade and Competition

• •Unfair competition, misleading advertising, and exclusionary practices are prohibited
• •All business conduct shall adhere to fair trade principles

6.       6.Responsible Sourcing and Mineral Origin

• •If conflict minerals or outsourced suppliers are involved, conduct due diligence and provide CMRT
• •Require secondary suppliers to sign and comply with this Code

7.       7.Avoidance of Conflicts of Interest

• •Disclose any potential conflicts of interest with clients
• •Prohibit private deals, nepotism, or inappropriate social interactions

E. Management System

Suppliers shall establish a management system aligned with this Code to ensure legal compliance, meet customer requirements, implement Code provisions, and effectively identify and control operational risks while driving continuous improvement.

1. 1.Company Commitment and Policy Statement

• •Senior management shall sign and publicly post policies on human rights, safety, environment, and ethics
• •Policies shall be communicated in languages employees understand and included in training

2.       2.Roles and Responsibilities

• •Assign dedicated personnel to lead system implementation and audit response
• •Senior management shall regularly review system performance

3.       3.Legal and Customer Requirements

• •Maintain a tracking system for laws and customer requirements
• •Update regularly and include in internal audit scope

4.       4.Risk Assessment and Control

• •Establish risk identification processes covering labor, safety, environment, and ethics
• •Define control measures and improvement plans based on risk levels

5.       5.Performance Targets and Monitoring

• •Set annual goals (e.g., injury rate, overtime hours, carbon emissions) and monitor progress
• •Include performance in management reviews and improvement cycles

6.       6.Training and Education

• •Develop annual training plans covering policies, risks, grievance handling, PPE, and data security
• •Retain materials, attendance records, and effectiveness evaluations

7.       7.Communication and Engagement

• •Establish internal and external communication channels, including labor meetings, supplier exchanges, and customer feedback
• •Encourage employee input and protect against retaliation

8.       8.Audit and Evaluation

• •Conduct annual self-assessments and internal audits
• •Cooperate with customer audits and implement corrective actions

9.       9.Corrective and Preventive Actions (CAPA)

• •Implement CAPA procedures for violations or grievances, including root cause analysis and follow-up
• •Assign responsible personnel, deadlines, and tracking records

10.  10.Documentation and Recordkeeping

• •Maintain system documents and records per legal and customer retention requirements
• •Protect personal and sensitive data through encryption, classification, and access control

11.  11.Supplier Responsibility Extension

• •Require secondary suppliers to sign this Code or equivalent standards
• •Conduct risk assessments and due diligence, and establish oversight and audit mechanisms
• •Provide contracts, audit reports, or improvement records upon request